Frequently Asked Questions
FAQs. General Information
Where are you located?
Our production office operates from: North Mundham, Chichester, UK
What do you sell?
We sell Home Decor goods such as Cushions, Oven Mitts, Table Cloths etc
Where else can I purchase your products?
You can purchase our products via our website shop.
Where are your products made?
Our materials are locally sourced with our production also here in the UK.
All our products are currently shipped from within the UK.
Within 1 business days of placing your order, you will receive a Royal Mail tracking number via email containing your package’s tracking information if you opted for the 24/48 hour Signature courier service.
Within 1-2 working days of successfully placing your order, you’ll receive a tracking number from our courier (if you opted for the Royal Mail 24/48 Signature Service). If you have not received your Tracking Number, please contact us and we will look into this for you immediately.
If you haven’t received your order and you have a tracking number, we urge you to contact the courier in the first instance. They will have more accurate information regarding the status of the delivery.
You can pay either by Credit or Debit card. All Major Cards accepted.
Yes – we use Stripe to process your payments which is SSL Protected. All transactions are SSL (Secure Socket Layer) protected. PCI Compliant. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. Encrypted. All credit card numbers are encrypted and safely stored in Stripe’s state of the art Data-center.
Yes – we will send you a confirmation email of your order details with a breakdown of all the important information included.
We mainly require your full name, your email address, delivery address and or billing address to process your order successfully.
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. Perishable good like food are not included in this policy.